Frequently Asked Questions
How will I receive my Instant Download?
After placing an order for an instant download, you will automatically receive an email with a link to download the files. Please ensure that you provide the correct email address when ordering, and please check your spam folder, as sometimes our emails may end up there.
How will I receive my Custom Design order?
Within 48 hours of placing an order for a custom design, you will receive an email from us that includes the files. Please ensure that you provide the correct email address when ordering, and please check your spam folder, as sometimes our emails end up there.
Where can I get my files printed?
You can print your files however you choose - on your home printer, at an online printing company, or at your favorite local print shop! We recommend checking out Vistaprint or Shutterfly for most projects.
Is it possible to receive a different size print?
Yes! Simply send us a message before ordering (firstname.lastname@example.org) and we would be happy to provide a custom size of any print in our shop.
What software do I need to open the files?
Our JPEG files can be opened by most image viewing and editing software. For PDF files, you will need Adobe Reader (or similar) to open your order. You likely already have this installed on your computer, but if not, download Reader for free here.
Where can I find more Emerald and Mint prints?
We're so glad you asked! Our entire collection of Emerald and Mint designs can also be found on Etsy: Get in loser, we're going shopping.
Can I change the font, size, text or colors myself?
All of our designs are copyrighted and may not be changed under any circumstance. However, we would be happy to work with you and provide a custom design to satisfy what you are looking for. Find out more information about our custom design work here.
Is it possible to get a hard copy of my order?
Unfortunately, at this time we are only offering digital versions of our products. But there are a number of easy ways to have your order professionally printed, if you'd prefer not to print it yourself. We recommend checking out Vistaprint or Shutterfly for most projects.
Do you accept custom requests?
Absolutely! Just shoot us an email (email@example.com) with what you are looking for and we will do our best to accommodate your request. You can also find out more information about our custom design work here.
Can I get a refund for my order?
Unfortunately, due to the digital nature of our products, we do not offer refunds under any circumstance. Thank you for understanding. You can also find more information about our policies on our Terms and Conditions page.